Challenge

The clouded market offering from giants like Microsoft and Amazon is putting pressure on classic IT service providers in terms of agility. Faster deliveries and flexible pricing models is required to comply with the cloud market demands.

Solution

Automated server provisioning process end-to-end with all steps traceable via ITSM ticket and aligned with the governance change process. The customer receives a deployed server per ordered configuration within hours instead of 4-6 weeks. The solution integrates systems like Service Catalogue, ITSM, CMDB, Discovery to deliver a virtual server including installed os, virus, monitoring etc).

Example of tools used in this solution: Service Catalogue, BMC Remedy, BMC Atrium CMDB, BMC Discovery, BMC Bladelogic, BMC Business Atrium Orchestrator.

Value realization

  • Drastically decreased lead time and cost for server provisioning
  • Increased quality in the configuration management process
  • Increased customer satisfaction
  • High customer value has generated increased revenues via strengthened sales pipe and customer growth