Telco ServiceOps
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COMPARO TELCO SERVICEOPS
Your network.
Your IT.
One operational
picture.
Bring IT and network operations together.
ONE SERVICE. MANY DOMAINS.
Your customers experience
a service.
Your teams should see it too.
A mobile service crosses radio, transport, packet core, cloud and IT. Comparo connects those dependencies, signals and teams into a shared operational picture — so you can understand impact and act with confidence.
EXPLORE THE CONNECTION
From signal
to service recovery.
One mobile data service. Three connected steps.
Build the picture, understand an issue, then act.
Build a shared service model.
Bring network and IT dependencies into one picture. Select a domain to explore its role.
Linked to these resources and services.
INSIDE THE SERVICE MODEL
Packet core: where network and IT converge.
5G network functions can run as virtualized or containerized workloads. Model the function, the cloud infrastructure beneath it and the customer service above it in one operational context.
Comparo contribution: telco domain modelling, platform adaptation and specialist agent integration.
Turn related signals into an explanation.
Select an investigation area to explore the same mobile data incident.
Mobile data service · Packet core · Cloud infrastructure
INSIDE THE INVESTIGATION
Start with the service people experience.
Mobile data session failures rise. The service model links that customer impact to the packet-core functions and the cloud infrastructure supporting them, giving teams a focused place to investigate.
What this reveals: the affected service, its dependencies and the teams that need to be involved.
Restore the service. Verify the result.
Select a response step to explore how the diagnosis becomes a controlled action.
Probable configuration issue · Proposed targeted rollback
CANDIDATE RESPONSE
Prepare a response the specialist can assess.
The evidence supports the configuration change as the probable cause. A planner proposes a targeted rollback, including the affected functions, dependencies and recovery checks.
Domain specialist + action planner
A recommendation includes its evidence and limits. Agreement between agents is not a substitute for validation.
THE PLATFORM. THE PRACTICAL KNOW-HOW.
Powered by BMC Helix ServiceOps.
Connected to your world.
Bring monitoring, AIOps and service management together with BMC Helix Operations Management and ServiceOps, including ITSM.
Comparo shapes the topology, integrations, agents and workflows around your operation. We enable integration and ingestion of events, performance metrics and topology data from Nokia, Ericsson, Broadcom, Huawei, VMware Aria and many more.
Keep the tools that add value — including ServiceNow ITSM and other monitoring platforms — and retire those that no longer do.
START WITH WHAT MATTERS
What would better
operations mean for you?
Choose a priority. Explore the value.
Find a practical place to begin.
LESS OVERHEAD. MORE HEADROOM.
Fund the next chapter.
Release budget tied up in overlapping tools, specialist maintenance and repeated manual work. Reinvest in proactive operations and your journey toward autonomy.
A phased plan to consolidate tools, reuse integrations and reduce avoidable maintenance.
Tooling and support cost, manual effort, and the total cost of operating the new solution.
Map your tool landscape and cost baseline. Identify one credible consolidation opportunity.
FROM STRATEGY TO OPERATIONS
A practical path.
Built with your people.
Advisory, engineering and adoption in one team. Working with you from the first value discussion to everyday operations.
- 01
Align on value.
Agree the challenge, baseline and business case. Build the team and a phased roadmap.
- 02
Connect the foundations.
Shape usable signals, trusted topology and service models. Reuse what works.
- 03
Prove it in practice.
Validate a focused scenario. Prepare people, processes and the controls for adoption.
- 04
Improve. Then scale.
Measure the outcome, refine the solution and expand to new services and use cases.
THE CAPABILITY BEHIND THE JOURNEY
Depth where
you need it.
Explore what we bring to your team.
Strategy & change leadership
Executive alignment, business cases and roadmaps grounded in operational reality. We help IT, network and service teams establish a common language, clear ownership and working practices that support the change.
Topology & sustainable integration
Service blueprints, dependency models, data normalization and reusable connectors. We connect signals to the right resources and services, with maintainability and operating cost in mind from the start.
Platform & agent engineering
Development and adaptation of BMC Helix, ServiceNow and connected systems. We build specialist agents and orchestrate tools, knowledge and multiple AI models where they serve the use case. Agent roles are defined by their task, context and permissions.
Adoption & lifecycle support
Implementation, training, operational handover, maintenance and continuous improvement. Reusable patterns help your teams extend the solution without rebuilding each use case from scratch.
Flexible commercial collaboration
A phased investment path tied to agreed scope and value milestones. For suitable engagements, we can explore co-investment in the solution, with responsibilities and terms agreed together.
Security, governance & deployment
Clear data boundaries, access controls, auditability and policies for AI and automation. We shape cloud, hybrid and on-premises options around your requirements and the supported capabilities of each component, with security-cleared consultants available in Sweden and the EU.
EXPERIENCE THAT SHAPES THE WORK
From the field.
Into your operation.
100,000+
hours of telco field experience
Network, service and IT complexity, understood through hands-on delivery. Experience from live telco environments informs how we design for real operations.
Multi-agent intelligence
for packet core operations.
Outstanding Catalyst — Business Gamechanger. A working proof of concept combining domain expertise, shared service context and controlled action.
Explore the Catalyst on tmforum.orgTELCO OPS: ON AUTOPILOT
Perspectives from the field.
Andreas Jellve on what it takes to make
low-touch operations work in practice.
What it actually takes to put Telco Ops on autopilot.
Read on LinkedIn THE FOUNDATIONWhy topology changes everything.
Read on LinkedIn THE SIGNALSSignals before intelligence.
Read on LinkedIn THE CONTEXTFrom alert noise to service-aware correlation.
Read on LinkedIn THE ACTIONAgentic AI in live Telco operations.
Read on LinkedInYOUR NEXT STEP
Start with one service.
Build what comes next.
Bring your priorities, your current landscape and your questions. Together, we can identify a practical first step toward better telco operations.