Service Availability

Comparo solution for service availability takes control of the IT environment and increases the quality of the information used by governance to reduce unplanned service downtime. The solution increases service transparency and enables operational IT activities like cost allocation and maintenance planning as well as strategic initiatives like standardization and consolidation. 

Challenge

Today’s digital business relies heavily on IT services throughout the whole organization value chain. The availability of IT services is critical for the business performance and success. If the IT service goes down the business fails and the costs are sometimes huge. Availability of business services is of paramount importance to all IT support organizations. At the same time, IT service availability levels continue to increase for mission-critical applications, pointing to both business and customer expectations for 24/7 uptime.

With a highly complex and ever-changing IT estate, where many events are caused by IT changes and where IT management are expected to minimize legacy cost and instead spend money on value driving initiatives the challenges for IT management are enormous.