Service Monitoring

We are all about enabling Servitization backed by digital platforms. Comparo solutions for service monitoring integrates tools for automated discovery, monitoring and event management with business applications, ITSM and service dashboards and gives a centralised and transparent view of IT services. The solution auto correct failures and secures events with highest business impact are prioritized.

Challenge

The digital business revolution infuses technology into every step of an organization’s value chain. Highly complex and fast-changing technology environments are comprised of new digital business systems that rely heavily on the IT infrastructure and other technology services. IT operations management is critical for organizations in most sectors that are responsible for delivering high-quality services and applications in support of critical business processes.

IT changes cause a high percentage of all incidents, due to weak processes and insufficient information for planning and execution. IT Operations staff are spending a lot of time resolving infrastructure events without having the complete picture of the problem. In the fast-moving digital era, IT operations teams need to find and fix problems before the business feels the impact.

IT needs solutions that provide a proactive and intuitive way to examine operational norms, automatically reveal abnormalities, measure service and business impact, and that simplifies troubleshooting and resolution.