Challenge

The CMDB is of key importance to provide the IT organization, governance processes and automation solutions with correct and updated information about the IT estate components and all dependencies. If the data quality is not sufficient the trust in the information is lost, the users start finding other sources and automation risk to fail. The consequences can be devastating.

Solution

Comparo delivers operation and maintenance services and secures the CMDB data quality. The information is consumed by ITSM processes like change, problem, incident and enables the IT organization to improve service availability. Our consultants have long experience of implementing and operating CMDB and integrated discovery solutions. They have the application and infrastructure skills and the business understanding needed to secure that the value of the solution are realized.

Value realization

  • Reduced cost of operation
  • Improved CMDB data quality
  • Increased service availability
  • Enables IT organization to initiate service automation